The healthcare IT service desk is facing immense pressure with growing demands and limited resources. Automation is transforming IT Service Management (ITSM) to meet these challenges efficiently. Becker’s Healthcare examines how healthcare organizations are leveraging no-code platforms, workflow automation, and conversational AI to improve IT efficiency, reduce strain, and expand the benefits of ITSM across the entire enterprise through Enterprise Service Management (ESM).
Key Benefits:– Automated workflows and reduced manual processes– No-code platforms for faster, department-led adoption– Improved service delivery through conversational AI and automation– Centralized visibility for better resource management– Expanded ITSM capabilities to non-IT departments through ESM
Discover how healthcare is modernizing ITSM and positioning themselves for future success in an increasingly complex digital landscape.
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