While 66% of legal and accounting firms report high ITSM maturity, challenges with self-service adoption, automation, and integration remain. Digital transformation projects are a top priority for IT leaders, as they look to automate processes while improving security and compliance. An InformationWeek report reveals key trends and areas for improvement as firms move towards an ITSM digital transformation.
Study Highlights:– 42% cite manual processes and lack of automation as pain points– 59% of firms have a self-service portal, but adoption is low– 58% lack an Enterprise Service Management (ESM) program– More than half prioritize digital transformation and workflow automation
Get the full report to explore how innovative ITSM technologies like ESM and AI are shaping the future of IT service operations in legal and accounting.
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