Healthcare IT service desks are under pressure as the volume of applications, new technologies, and devices to support continues to grow. Meanwhile, resource constraints and a shortage of staff make it increasingly difficult for IT teams to meet these rising demands. To address these challenges, IT leaders are turning to automation and no-code IT Service Management (ITSM) platforms to help streamline operations, reduce manual workloads, and improve service delivery.
Key Insights:– 50% of IT resources spend 2-3 months yearly on manual tasks– Automation is driving efficiency and productivity in ITSM– No-code ITSM reduces technical complexity and overhead– A “shift left” strategy cuts costs and optimizes resource use
Learn from successful healthcare IT leaders who have modernized their ITSM while maintaining excellent patient care and service standards.
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