Banking customers expect seamless customer service, including faster – and often real-time – responses to their requests, and more targeted and empathetic interactions. But siloed departments and legacy systems make it nearly impossible for financial institutions to deliver efficient integrated, automated, anytime-anywhere service for customers and employees. Join Brian Solis, Head of Global Innovation at ServiceNow and Tammi Shapiro, Head of Product for the Financial Services Industry at ServiceNow, and industry leaders Keri Smith, Managing Director, AI & Digital Entrepreneur, Thought Leader & Artist, at Accenture and Jim Marous, Top 5 Retail Banking Influencer, Podcast Host and Co-Publisher at the Financial Brand to listen in as they explore practical generative AI use cases for driving productivity and growth at financial institutions.
The post Episode 4: Deliver Transparent, Compliant, Customer-Centric Experiences in Banking through an AI-first Approach appeared first on Whitepaper Repository -.
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