In the era of quiet quitting, agent engagement is an especially potent issue. Organizations face the challenge of not only ensuring that agents adhere to KPIs, but also finding meaningful ways to satisfy them. In order to overcome this challenge, businesses should offer scheduling flexibility and instill a sense of purpose in agents as brand ambassadors to deliver exceptional experiences to customers. To do this, contact centers must embrace the right technology that delivers uncompromising CX, creates an appealing work environment for agents, and maintains optimal efficiency. Several ways businesses are using NICE CXone WEM solutions for empowering modern customer service in the contact center include:
-Optimizing Remote Workforce Operations-Maintaining Operational Efficiency-Empowering Agents-Enhancing Customer Experiences
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