Citizen Experience (CX) encompasses the entire interaction an individual has with a public sector organization. Modern CX design is inspired by best practices from the private sector, where industries like online banking and retail lead in digital customer experience. Governments are adopting similar technologies, making tax submissions and driver’s license renewals simpler and easier, but continue to lag behind commercial sectors.
This eBook provides valuable insights into:
Improving citizen services by reducing wait times
Enhancing accuracy and delivering a more streamlined experience
Readers will explore key strategies for boosting efficiency and aligning public service delivery with modern citizens’ expectations.
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