The high-tech industry in general is known for innovation, however, customer service often is not. Organizations are facing mounting pressure from customers whose expectations for a top-tier customer experience (immediate responses, personal interactions, and fast resolution of queries). AgentForce, built on the Salesforce Platform, solves this problem by augmenting support and service orgs with autonomous agents that rely on high-caliber artificial intelligence to provide the best customer experience for high-tech companies.
This advanced solution can integrate disparate solutions, optimize processes, and provide a defined, high-quality customer experience. When faced with industry-specific issues and concerns, AgentForce helps high-tech companies deliver beyond the expectation of their customers while at the same time improving their productivity.
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